Frequently Asked Questions

How do I place an order?

You can order your item through our website or from one of our friendly customer advisors. You can contact our call centre on +31 30 2211510 Monday - Friday 9am - 5:00pm 

What if I have placed my order to the wrong address?

Please contact us and we will do our utmost best to change the address

Do you have a price promise?

If you find a cheaper price elsewhere please contact us and we will try to math selected retailers

Delivery

You will receive an email once your item has been dispatched that includes your tracking number

Warranty / Faulty items

​Please make sure when you contact us you provide us with your order or invoice number and a full description of the fault you are experiencing.

​If the item is confirmed faulty, we will offer you a resolution in accordance with your legal rights, this may be an exchange, repair or refund.​

Answer not found?

Please contact us!